Singapore, 26 Feb 2014 – Strategic Public Relations Group (SPRG) and the Singapore Kindness Movement (SKM) picked up the Best Insights-Driven PR Campaign Gold Award at the PR Awards 2014 gala organized and hosted by Marketing Magazine.
The winning entry, “The Singa Project”, had seen SKM’s mascot Singa “resign” last 15th May 2013. Exceeding all expectations, The Singa Project went viral and was extensively covered in mainstream media as well, generating more than $2.5 million worth of publicity value within the first six weeks.
The award category, Best Insights Driven PR Campaign, examined various submissions’ challenge, strategy, execution and results.
According to SPRG Managing Director Edwin Yeo, SKM’s brief was to find something that captures the attention of Singaporeans and get them to understand the importance of taking ownership of kindness in their own circles of influence and communities.

SPRG MD Edwin Yeo, SKM Asst GS Marilyn Peh & SKM Associate GS Michelle Tay receiving the Gold Award from Rayana Pandey, Editor, Marketing Magazine Singapore
This was a major challenge because despite SKM’s and others’ efforts to encourage positive behaviour through various public campaigns and other education initiatives, being kind appeared to be inconsequential to a large part of society. The Graciousness Index, SKM’s annual perception study that was relatively stable over the previous years, suffered a massive 8-point drop in early 2013. Anecdotal observations further supported this, with negative news of commuters and drivers fighting easily going viral. Meanwhile, kind deeds also went viral for the wrong reason, ie, with questions on whether these had been staged.
And then the big idea came: have Singa quit. The beloved Courtesy Lion from the 1980s, since bequeathed to SKM, was a familiar face to Singaporeans. Yet, Singa by 2013 had become a highly visible but inutile symbol and reflection of the state of kindness in our society.
SKM saw the potential of capturing the imagination of a hitherto disinterested public and igniting impassioned conversations about where we are as a society, and where we hoped to go.
On 15th May 2013, Singa released a letter to Today newspaper and SKM’s website to announce his resignation. In it, he expressed disappointment at his inability to inspire Singapore to kindness, and admitted to feeling “too tired to continue facing an increasingly angry and disagreeable society”.
The letter included a subtle dig – decrying top down campaigns – and called on Singaporeans to take personal responsibility for the state of kindness in Singapore. Instead of his usual cheerful self, Singa sounded defeated, cynical and a little passive-aggressive – intentionally and ironically mirroring the insights SKM and SPRG had drawn.
The response was spectacular. SKM’s and SPRG’s phones buzzed all day. SKM’s website, normally averaging 165 hits a day, had 26,277 unique visitors on 15th May alone.
Bloggers, opinion leaders, social commentary websites and even business organizations churned out spin-offs based on the story. Normally passive Singaporeans sent numerous forum letters to the mainstream press to provide their opinions on Singa’s resignation.
Meanwhile, Singa received several job offers, including from Singapolitics and Walls. On Facebook, Singapore’s Acting Minister for Manpower, Mr Tan Chuan-Jin, offered his Ministry’s support in re-employment training and job placement, before proceeding to give his own personal opinion on the story and SKM’s (or Singa’s?) call for personal responsibility.
Before the intended timing to the next phase of targeted opinion articles, mainstream media swung into action pushed by the viral wave. Apart from the letters and news snippets, the weekend saw columnists including Today’s Neil Humphreys give their take. By early the following week, SKM General Secretary William Wan was invited to guest on CNA’s Talking Point The Vote. The resulting vote split left Singa on the fence, with the audience marginally calling for his return: 54% for, 46% against.
The following morning, Dr Wan was invited into 93.8 Live radio’s Talkback. At the nearby TV8 studio, SKM Associate General Secretary Michelle Tay was a studio guest in Zhao An Ni Hao’s discussion on the state of kindness in Singapore.
The next phase did roll out, with SKM and targeted opinion leaders contributing supportive opinion editorials in their own voices, driving the messages of individual responsibility and kindness from the ground-up.
Over-all among some 150 news clips, broadcasts, articles, columns and blogposts in the first six weeks, the reactions were mixed. Two-thirds were neutral, while a quarter strongly supported the move and the idea of taking responsibility and ownership for the state of graciousness in our society. Less than 10% were negative in tonality, and these ranged in opinion from SKM being disrespectful of a national treasure to SKM indulging in emotional blackmail.
Despite the differing reactions, they all had one thing in common: after years of sitting on the sidelines, Singaporeans were not only once again talking about Singa, but more importantly, about what kindness meant to our society.
Months later and even today, The Singa Project is still in residual conversations both online and in newspaper editorials, including guest appearances in various memes and Lianhe Zaobao’s cartoons.
Last October, artist Xin Xiaochang made Singa’s continuing absence the subject of her solo exhibition, ReSINGAtions.

Image via Galerie Sogan & Art’s Facebook page
Starting next week at ilightMarinaBay, Singa’s resignation from months ago will be featured in ScribbleDribbleQuibble, an art installation by four local artists.
The Singa Project’s spark continues to be fanned, and it can only be good that Singaporeans are continuing to discuss about, and hopefully positively contribute to, the state of kindness in our society.
Asked what happens next, SKM Associate General Secretary Cesar Balota says: “SKM remains committed to our strategy of focusing on real individuals, real situations, real actions. A Nation of Kindness Starts With One. As for Singa, where his presence is appropriate and will connect with the audience at hand, he will be around.”
Concluding, SKM General Secretary William Wan says: “We hoped to trigger a greater level of engagement with the public, and perhaps inspire more thoughtful conversation and introspection about our personal attitudes and behaviour in society. This Gold Award affirms our belief that on both counts, our objective has been achieved. However, kindness is a lifelong journey, and we must all continue to do our part to build up the state of kindness and graciousness in our society.”